Contact us

Address

9450 Mira Mesa Blvd Ste C416
San Diego, CA 92126

Customer Service Hours:

Monday – Friday
8AM-5PM Pacific Time

(619) 365-9306
(888) 630-GD2K (4325)

Delivery Hours:
Monday – Friday
9AM-6PM Pacific Time
Saturday 10AM-4PM
Sunday – Close 

Email us

Design/Web/Print: 

Customer Service: customerservice@gd2k.com

Accounting:  accounting@gd2k.com

GD2K Holiday
Operations Schedule:
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Faq

What kind of specific design services do you offer?
Our design services team can provide all manner of design services, from simple modifications to complete business identities. We can supply you with the following:
• File formatting and print prepping
• Creative consultation
• Changing the text, colors, or layout of your design or your existing design files
• Turning your rough concepts into print-ready files
• Full graphic design services that include everything from logo design, branding to multi-page booklets
When will I receive my quote?
We will contact you with your quote within 2 or 3 business day of your initial contact with us.
How do I contact your design team?
You may contact us by phone at 1-888-630-4325, or 619-365-9306 or email us at designservices@gd2k.com with any of your design questions, but the quickest way to start your design project is by completing our design survey form which will enable us to fully understand your requirements. We cannot start your project until this survey is completed.
What do you require from me before you can start my project?
Our design services team requires as much information as possible to create your design and 
50% deposit to commence the project. As well as filling out the design survey form, additional information is welcomed. Visual information is key to a successful design and all logos or pictures must be sent prior to us starting a project. All pictures, logos, and design elements that you expect to use in your design must be in hi-resolution a minimal of 300 to 350 dpi (dots per inch) format. Any low resolution documents supplied by you, are printed at your own risk. In addition, all text associated with your design, must be provided in a non-image, digital format, (email text, Word document, or similar text format).
Do you provide a rush design service?
Yes, we offer expedited designs for customers who need their designs as quickly as possible.
The charge for our expedited service will be an additional cost that is calculated based upon your expected time of delivery. Designs with “rush pricing” will need to be approved by both you and Graphix Decision 2000, design service before the order is placed. All necessary materials need to be provided at the time of order.
What is the expected turnaround for my design?
Once the design survey form is completed, and all materials are provided (i.e. text document, pictures, and logos) we can begin the design process. An initial proof will take 3-4 business days depending on the complexity of your design. It should be noted that the timely delivery of your design project is reliant on your quick response to proofs.
When is the cut-off time for my design?
Artwork that is received after 9am Pacific Standard Time (PST) will have a design turnaround time that begins the next business day.
How many revisions am I allowed? What is your revision policy?
For a complete design that we start from scratch, we provide two (2) revisions after initial proof. Further revisions will be charged at a standard rate of 50% of the original cost per revision. Your revisions must be provided in writing and must include all details of changes from the original design specifications to the current version. Please note: text changes count as revisions.
How do I proof and approve my revisions?
You will be notified when your proof is ready via email and provided with a JPG of your proof. Responses to your proof must be sent via our online proof page or by email. You are responsible for reviewing all proofs and approving all changes. Once the proof has been approved, we are not responsible for spelling, phone number errors, or other perceived errors. We cannot continue with the design project until the proof is returned and approved. We are not responsible for any design or production errors if:
1. Proofs have been approved by the client
2. We are given the client’s written approval
3. Requests for changes are communicated verbally
Can I cancel my order?
Yes, but there will be a cancellation fee. If you cancel your order, you will be billed by Graphix Decision 2000 for incurred costs at the time of cancellation. Canceling your order before the design process has begin will incur a 25% Plus credit card fees, that will be charged to you. If your order is cancelled after the initial design work has started, you will incur a 65% fee that will be charged to you. If your order is cancelled after initial design work has been completed, and the first proof has been sent, no refund will be available.
Printing Services Turnaround Begins
Turnaround time always begins at the next occurrence of 9:00AM *PST on a business day following your approval of the proof.
For example, if you approve the proof on a job with a One Day turnaround at 8:00AM *PST, the job will ship that same day. If you approve the proof on a One Day turnaround job at 9:10AM, the job will not be due to ship until the NEXT business day. Of course we will make every effort to produce your order as soon as possible, so in many cases orders may ship sooner than the policy requires.
For example, a job for two-day printing turnaround that you approved by 5:00 P.M. *PST on Tuesday will be shipped out of our facility by end of business Thursday.
Please note that Graphix Decision 2000 is closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time. *Pacific Standard Time
Mailing and Shipping
Turnaround time does not include mailing, or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected.
Printing turnaround time for jobs with ground shipping is not guaranteed. We do our best to meet or beat our published dates, but orders with expedited turnaround and/or expedited delivery service do take precedence.
Printing turnaround time for jobs with expedited turnaround and/or shipping is guaranteed. To qualify for the guarantee, we must have approved proofs by 8 AM of the first day of the turnaround period. The guarantee will consider to have been fulfilled when we have delivered the order to the common carrier (usually, UPS). We can not be held accountable for the performance of the common carrier. Things can and sometimes do go wrong with shipping, so if you absolutely have to have your work, plan a few extra days into the job cycle.
If we fail to meet a guaranteed deadline as described above, you will receive a pro-rated refund of any rush charges or a free upgrade of delivery service to meet your required delivery date. Cancellation of an order based on printing turnaround time is only allowed if you indicate in the order notes, when placing the order, that the order is time sensitive and must be shipped by the selected turnaround time.
Please note that if you have 2 or more jobs with your order your entire order will ship based on the job with the longest turnaround time.